All international orders will be shipped via DHL Express within 4-5 business days, pending payment authorization and verification. Kocareva delivers worldwide. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Kocareva, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to the Kocareva.
Return & Exchange Policy
If you would like to return or exchange an item purchased on www.Kocareva.com, please send us a request for a return authorization within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval. – Items must be returned in new & unused condition, with all original packaging and tags attached. – We cannot refund or take returns on clothing that has been worn or used. – Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund. – Initial shipping charges cannot be refunded. – Kocareva reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
We will accommodate an exchange for items purchased on the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on both domestic and international orders. A maximum of one exchange per item will be allowed. All customers interested in a return for a refund or exchange must cover return shipping costs. For more information on making an international return please email firstname.lastname@example.org.
If an item is received damaged or defective, please contact customer service immediately at
RETURNED TO SENDER / REFUSED PACKAGES
Orders refused or deemed undeliverable by UPS will be returned to our warehouse. We will contact the customer via email and phone a total of two times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.
REQUEST A RETURN OR EXCHANGES
We offer returns for a refund in the original form of payment or an exchange for a different size or color. To return an item please follow the steps below to create a return authorization.
- Send us an email at
- Tell us your order number name and adress associated with the order
- Say the correct reason for your return
- Say the credit method you prefer (return or exchange)
- Once approved, you will be contacted via email with next steps
- We will process your return once it is received and evaluated at our warehouse.